ShahulHameed

Skills

• Server administration

  • Windows Server 2022
  • Linux (Ubuntu, CentOS)
  • Active Directory
  • Group Policy (GPO)
  • DNS
  • DHCP
  • File and print services

• Networking

  • TCP/IP
  • DNS
  • DHCP
  • ARP
  • ICMP
  • VPN
  • Firewalls
  • LAN/WAN
  • Routing and switching (RIP, OSPF, EIGRP)
  • Subnetting

• Virtualization

  • VMware
  • Hyper-V
  • VM provisioning, configuration and management

• Cloud and collaboration

  • AWS: EC2
  • S3
  • VPC
  • RDS
  • IAM
  • CloudWatch
  • Route 53
  • Google Workspace
  • Outlook / Exchange

• End-user and hardware support

  • Desktop and laptop troubleshooting
  • Component-level repair
  • BIOS/UEFI configuration
  • TeamViewer
  • AnyDesk

• Tools and practices

  • Jira
  • Git
  • Ticketing systems
  • Patch and update management
  • Backup and recovery
  • IT security compliance

Experience

1. System AdministratorCurrent

   Mukesh AssociatesOct 2025 to present

   • Give end users technical support for desktops, laptops and peripherals, keeping downtime low.
   • Administer on-premises servers and keep them available and performing well.
   • Manage LAN connectivity and IP configuration, and troubleshoot network faults.
   • Run the Google Workspace environment: user accounts, email, shared drives and access permissions.
   • Configure and support Outlook and email systems, resolving connection and setup issues.
   • Support cloud infrastructure operations to keep systems reliable.

2. Associate Lab Support

   UST Global2022 to 2024Client: Intel Corporation

   • Supported Intel client environments across hardware, servers and lab-based system validation.
   • Resolved hardware, software and network issues through ticketing systems, keeping first-contact resolution high.
   • Installed and maintained Windows Server environments, including Active Directory, DNS, DHCP and file and print services.
   • Managed Active Directory users, groups and OUs, and deployed software and security policies through GPO.
   • Debugged hardware and firmware integration, and ran validation and QA testing of drivers for upcoming Intel chipsets.
   • Assembled and configured new servers (PSU, DIMM, CPU, PCI cards) to full operational readiness.
   • Applied firmware, driver and OS patches from Intel and other vendors.
   • Diagnosed and repaired server and laptop motherboards, including power delivery faults and component-level failures.
   • Supported VMware and Hyper-V environments, including VM provisioning and management.
   • Worked in Agile teams using Jira and Git for tracking and version control.

3. Desktop Support Engineer

   RSS Infotech2019 to 2022

   • Administered Linux/Unix (Ubuntu, CentOS) and Windows Server systems for uptime and stability.
   • Configured and troubleshot TCP/IP, DNS, DHCP, firewalls, VPNs and routing for client environments.
   • Gave remote support with TeamViewer, VNC Server and AnyDesk.
   • Repaired laptops, desktops, servers, routers, switches and ATM motherboards at component level for clients including HP, Dell and Honeywell.
   • Did BIOS programming and component-level soldering and de-soldering with SMD stations.
   • Applied software patches, security updates and antivirus maintenance across client systems.
   • Recovered data from failed hard drives and resolved BIOS and Windows password issues.

4. WordPress Developer and Technical Support Engineer

   Core Wamp Technologies2018 to 2019

   • Built and customized client websites in WordPress, including theme development and plugin integration.
   • Configured and managed Apache and Nginx web servers to host WordPress and other applications.
   • Set up and supported AWS infrastructure (EC2, S3, VPC), including incident response.
   • Administered Active Directory (users, groups, GPO, DNS, DHCP) and LAN/WAN infrastructure.
   • Applied security practices in deployments, including SSL, firewalls and access control.